Weeks | Topics |
1 |
Organizations, Management and Total Quality Management (What’s organization?, The Development of the Science of Management and Educational Administration, The New Economy and Management Perspective)
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2 |
Organizations, Management and Total Quality Management (The Basic Paradigms in the Science of Organizations and Management, Structural Frame, Human Relations Frame, Political Frame, Cultural and Symbolic Frame)
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3 |
What’s Total Quality Management?
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4 |
The Pioneers of Total Quality Management
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5 |
To understand customer expectations : Methods
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6 |
Institutional Culture and Quality
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7 |
Teamworks and quality
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8 |
Quality and Leadership
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9 |
Mid-term
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10 |
Quality and Strategic Planning
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11 |
The Relationships between Quality and Cost
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12 |
The Instruments of Quality Development
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13 |
Quality Standards
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14 |
The Management of Change
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