PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
MBM 208	TOTAL QUALITY MANAGEMENT	2 + 0	6th Semester	4

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Elective
Course Objective	To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Course Content	Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Understand quality concepts, the dimensions and factors of quality and define companies quality
2	Understand quality gurus and their contribution to quality and implement their principles
3	Understand Total Quality Management and its principles and implement them on company
4	Define departments and staffs responsibilities regarding quality in an organization
5	Calculate quality cost
6	Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement
7	Understand EFQM excellence model and self-assessment topics.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14
LO 001	4	4	4	4	1	1	4	1	5	5	5	5	5	5
LO 002	4	4	4	4	1	1	4	1	5	5	5	4	5	4
LO 003	4	4	4	4	1	1	4	1	4	4	5	4	5	5
LO 004	4	5	5	4	1	1	4	1	4	4	5	5	4	5
LO 005	4	4	5	5	1	1	4	1	4	4	5	4	4	4
LO 006	4	4	4	5	3	1	3	1	3	4	4	5	3	3
LO 007	4	4	4	5	3	1	3	1	3	4	4	5	3	3
Sub Total	28	29	30	31	11	7	26	7	28	30	33	32	29	29
Contribution	4	4	4	4	2	1	4	1	4	4	5	5	4	4

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Hours for off-the-classroom study (Pre-study, practice)	14	2	28
Assignments	4	2	8
Mid-terms	1	6	6
Final examination	1	10	10
Presentation / Seminar Preparation	2	5	10
Total Work Load ECTS Credit of the Course			104 4

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
MBM 208	TOTAL QUALITY MANAGEMENT	2 + 0	2	Turkish	2018-2019 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Asts. Prof. Dr. SİDEM KANER	skaner@pau.edu.tr		TEK A0102	%70

Goals		To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Content		Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.

Topics

Weeks	Topics
1	The Concept of Quality
2	The Purposes of Quality and The Elements of Quality
3	The Factors Affecting the Quality, Quality-Related Concepts
4	The Concept of Total Quality Management (TQM)
5	General Characteristics of TQM,The Benefits and Objectives of TQM
6	TQM Philosophy and the Development of the standards
7	The Process of Implementation of TQM
8	The Pioneers of Quality
9	Midterm Exam
10	TQM Tools and Techniques
11	Quality Improvement Activties
12	Quality Management System
13	Quality Culture, TQM and Ethics
14	Quality Time, Quality of Life

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	50	Final Exam
Midterm Exam	50	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student