PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
MTH 111	PROCESS MANAGEMENT	3 + 0	5th Semester	5

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Elective
Course Objective	The objectives of this course are to introduce the concept of process, which is an important structure for organizations, through workflow diagrams in the sense of business knowledge with a systems engineering perspective, to establish the connection of supporting areas such as performance management, risk management, documentation with processes, to monitor the performance of the organization through the hierarchy of processes and to create a culture of continuous improvement culture based on data and process logic.
Course Content	Based on the definitions of product / service classification, definitions of customer classification, definitions of customer access channels, which are the main parts of Process Management, modeling of processes within the scope of process definition, how to make AS-IS definitions, the methods to be used during the design of TO-BE designs based on these definitions will be systematically supported by simulation techniques based on data, and the components of the continuous process improvement system will be explained in the course.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Customer definition and classification
2	Product/Service definition and classification
3	Defining customer access channels
4	Process definition
5	Process hierarchy definitions
6	Definitions of process types
7	Process modeling techniques
8	Process-based performance management
9	Residual risk calculations as a result of process-based risk management and control definitions
10	Ability to simulate at a basic level for process improvement system
11	To be able to make improvement suggestions by simulation before the improvement is realized
12	To be able to make fiction in order to reach the data that should be taken as reference for all these items
13	In addition, to be able to identify, analyze and prioritize the necessary focus areas for digital transformation with this systematic

COURSE'S CONTRIBUTION TO PROGRAM

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Assignments	4	6	24
Mid-terms	1	10	10
Final examination	1	14	14
Presentation / Seminar Preparation	1	14	14
Report / Project	1	26	26
Total Work Load ECTS Credit of the Course			130 5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
MTH 111	PROCESS MANAGEMENT	3 + 0	1	Turkish	2023-2024 Fall

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Res. Assist. ZEYNEP ÖZSÜT BOĞAR	zozsut@pau.edu.tr		MUH A0453	%60

Goals		The objectives of this course are to introduce the concept of process, which is an important structure for organizations, through workflow diagrams in the sense of business knowledge with a systems engineering perspective, to establish the connection of supporting areas such as performance management, risk management, documentation with processes, to monitor the performance of the organization through the hierarchy of processes and to create a culture of continuous improvement culture based on data and process logic.
Content		Based on the definitions of product / service classification, definitions of customer classification, definitions of customer access channels, which are the main parts of Process Management, modeling of processes within the scope of process definition, how to make AS-IS definitions, the methods to be used during the design of TO-BE designs based on these definitions will be systematically supported by simulation techniques based on data, and the components of the continuous process improvement system will be explained in the course.

Topics

Materials

Materials are not specified.

Resources

Course Assessment

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student