PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
ISYO 219	TOTAL QUALITY MANAGEMENT	2 + 0	3rd Semester	5

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Elective
Course Objective	The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Course Content	Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Defines the concept of quality
2	Explains total quality management philosophy and culture
3	Explains total quality management tools and techniques
4	Discusses the formation of the quality of the human and process performance.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15	PO 16	PO 17	PO 18	PO 19	PO 20	PO 21
LO 001	1	2	3	2	1	1	1	1	1	1	1	1	2	1	1	2	1	1	1	1	5
LO 002	1	2	3	2	1	1	1	1	1	1	1	1	2	2	1	2	1	1	1	1	5
LO 003
LO 004
Sub Total	2	4	6	4	2	2	2	2	2	2	2	2	4	3	2	4	2	2	2	2	10
Contribution	1	1	2	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	3

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Mid-terms	1	42	42
Final examination	1	60	60
Total Work Load ECTS Credit of the Course			130 5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
ISYO 219	TOTAL QUALITY MANAGEMENT	2 + 0	1	Turkish	2022-2023 Fall

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Asts. Prof. Dr. AYÇA KARAHAN	akarahan@pau.edu.tr		KMYO A0101	%70

Goals		The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Content		Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards

Topics

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student