1. SECOND CYCLE - MASTER'S DEGREE
  2. THE GRADUATE SCHOOL OF SOCIAL SCIENCES
  3. TOURISM MANAGEMENT DEPARTMENT
  4. 2311 TOURISM MANAGEMENT
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
TRZM 510QUALITY MANAGEMENT IN TOURISM OPERATIONS3 + 02nd Semester7,5

COURSE DESCRIPTION
Course Level Master's Degree
Course Type Elective
Course Objective -
Course Content -
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1-

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10
LO 001          
Sub Total          
Contribution0000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Mid-terms11515
Laboratory13226
Final examination12222
Report / Project10990
Total Work Load

ECTS Credit of the Course





195

7,5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2022-2023 Spring1MUHAMMET EMİN SOYDAŞ
Details 2021-2022 Spring1MUHAMMET EMİN SOYDAŞ
Details 2018-2019 Spring1KAMİL YAĞCI


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
TRZM 510 QUALITY MANAGEMENT IN TOURISM OPERATIONS 3 + 0 1 Turkish 2022-2023 Spring
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Assoc. Prof. Dr. MUHAMMET EMİN SOYDAŞ mesoydas@pau.edu.tr TUR A0209 %60
Goals -
Content -
Topics
WeeksTopics
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Materials
Materials are not specified.
Resources
ResourcesResources Language
Tütüncü, Özkan (2009) Ağırlama hizmetlerinde kalite sistemleri, Detay yayıncılık, AnkaraTürkçe
Gedik, h. (2017) Hizmetlerin pazarlanmasında hizmet kalitesinin önemi, gazi kitab evi, AnkaraTürkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam50Final Exam
Midterm Exam50Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes