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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
GMS 107COMMUNICATION IN TOURISM3 + 01st Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective To enable the students to comprehend communication and its importance, the ways to establish communication, complications and problems, types and models of communication, the meaning and functions of organizational communication and the features of effective communication.
Course Content The concept of communication and its importance.Communication process.Verbal Communication.Constructive and destructive complications of communication.Overcoming communication complications and effective communication.Organizational Communication.Operational Models of Organizational Communication
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1To have the knowledge about the fundamental concepts related with communication
2To have the knowledge about the functions, aim and implementation of communication
3To comprehend and to be able to apply the types of communication
4To be able to understand and apply the importance of listening in communication
5To be able to comprehend the communication complications and the ability to solve such complications
6To be able to develop verbal, non-verbal (body language), written, visual and electronic communication skills
7To have the knowledge about the fundamental concepts related with organizational communication
8To have knowledge about the types and operation of organizational communication.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14
LO 00145454545454555
LO 00254545454544454
LO 00345454545445544
LO 00454445544454455
LO 00544444444444445
LO 00655455445544544
LO 00744444555445544
LO 00844554444555444
Sub Total3535343635363436353535363535
Contribution44454545444544

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Hours for off-the-classroom study (Pre-study, practice)188
Mid-terms13030
Final examination11010
Presentation / Seminar Preparation22040
Total Work Load

ECTS Credit of the Course






130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2020-2021 Fall2SERAP ALKAYA


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
GMS 107 COMMUNICATION IN TOURISM 3 + 0 2 Turkish 2020-2021 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Asts. Prof. Dr. SERAP ALKAYA salkaya@pau.edu.tr TUR A0206 %70
Goals To enable the students to comprehend communication and its importance, the ways to establish communication, complications and problems, types and models of communication, the meaning and functions of organizational communication and the features of effective communication.
Content The concept of communication and its importance.Communication process.Verbal Communication.Constructive and destructive complications of communication.Overcoming communication complications and effective communication.Organizational Communication.Operational Models of Organizational Communication
Topics
WeeksTopics
1 COMMUNICATION CONCEPT AND PROCESS
2 COMMUNICATION CONCEPT AND PROCESS
3 EFFECTIVE COMMUNICATION CONCEPT AND PROCESS
4 BARRIERS TO EFFECTIVE COMMUNICATION
5 LISTENING SKILL
6 EMPATHY SKILL AND EMPATHIC COMMUNICATION
7 ATTITUDES AND SOCIAL IMPACTS
8 CONVINCING COMMUNICATION
9 EFFECTIVE COMMUNICATION AND EMOTIONAL INTELLIGENCE
10 VERBAL COMMUNICATION SKILLS
11 BODY LANGUAGE / KINESIC
12 PERSONAL SPACE USE / PROXEMIA AND SPACE USE
13 COMMUNICATION THROUGH TOUCH / HAPTIC
14 EYE CONTACT AND CHROXEMIA
Materials
Materials are not specified.
Resources
ResourcesResources Language
Genel ve Teknik İletişim, İrfan Mısırlı,2007, Konukla İletişim, İrfan Mısırlı,2013Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes