PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
TURI 414	TOTAL QUALITY MANAGEMENT IN HOSPITALITY INDUSTRY	3 + 0	8th Semester	5

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Elective
Course Objective	To inform students about the concepts and terms of total quality management in hospitality management.
Course Content	Total Quality Management Model, Strategic Quality Planning, Process Development, Total Participation, Leadership, Product and Process Design Quality, Supplier Management, Quality Improvement Tools
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	To inform students about the concepts and terms of total quality management in hospitality management.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14
LO 001	4	5	4	3	4	4	4	5	4	3	4	5	4	4
Sub Total	4	5	4	3	4	4	4	5	4	3	4	5	4	4
Contribution	4	5	4	3	4	4	4	5	4	3	4	5	4	4

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Mid-terms	1	44	44
Final examination	1	44	44
Total Work Load ECTS Credit of the Course			130 5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
TURI 414	TOTAL QUALITY MANAGEMENT IN HOSPITALITY INDUSTRY	3 + 0	1	Turkish	2020-2021 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Assoc. Prof. Dr. SEHER ARGUN	ceylans@pau.edu.tr		TUR A0307	%

Goals		To inform students about the concepts and terms of total quality management in hospitality management.
Content		Total Quality Management Model, Strategic Quality Planning, Process Development, Total Participation, Leadership, Product and Process Design Quality, Supplier Management, Quality Improvement Tools

Topics

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student