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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
TURI 203FRONT OFFICE OPERATIONS4 + 03rd Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Course Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Understands organization plan of hotel and front office.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14
LO 00145455555545454
Sub Total45455555545454
Contribution45455555545454

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Hours for off-the-classroom study (Pre-study, practice)188
Mid-terms13030
Final examination11010
Report / Project22040
Total Work Load

ECTS Credit of the Course






130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Fall1SERKAN BERTAN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
TURI 203 FRONT OFFICE OPERATIONS 4 + 0 1 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Prof. Dr. SERKAN BERTAN sbertan@pau.edu.tr TUR A0206 %70
Goals The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Topics
WeeksTopics
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Materials
Materials are not specified.
Resources
ResourcesResources Language
KEMAL KANTARCI VE M.ALTUĞ YÖRÜKOĞLU (1998). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO VE YÖNETİMİ, DETAY YAYINCILIK, 1. BASKI, ANKARA.Türkçe
MURAT EMEKSİZ VE MEDET YOLAL (2005). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, 1. BASIM, ANKARATürkçe
İRFAN MISIRLI (2001). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO TEKNİKLERİ VE UYGULAMALARI, DETAY YAYINCILIK, ANKARATürkçe
AYHAN GÖKDENİZ VE YAKUP DİNÇ (2003). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO OPERASYONLARI VE YÖNETİMİ (ÖRNEK ÖNBÜRO MODÜLLERİ), DETAY YAYINCILIK, 3. BASIM, ANKARA.Türkçe
BURHAN ŞENER, (2001).KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, ANKARA.Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes