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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
MTMM 234TOTAL QUALITY MANAGEMENT2 + 04th Semester3

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Course Content Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Understand quality concepts, the dimensions and factors of quality and define companies quality
2Understand quality gurus and their contribution to quality and implement their principles

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14
LO 00112345512344211
LO 002              
Sub Total12345512344211
Contribution11223311222111

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Hours for off-the-classroom study (Pre-study, practice)14114
Assignments7321
Mid-terms177
Final examination188
Total Work Load

ECTS Credit of the Course






78

3
COURSE DETAILS
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L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes