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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
FBM 426ENGLISH FOR HOTEL AND CATERING INDUSTRY - II2 + 18th Semester2

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective To gain business English for hotel and catering industry.
Course Content Planning Work for Restaurant & Banquet Planning Work for Front Office Planning Work for House Keeping Preparation & Presentation Proces of Food & Beverage Bar snacks Buffet food Portion Control and Costing Rules for Food Handlers
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1To gain business English for hotel and catering industry.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15PO 16PO 17
LO 00122222222222222222
Sub Total22222222222222222
Contribution22222222222222222

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Mid-terms144
Final examination166
Total Work Load

ECTS Credit of the Course






52

2
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2014-2015 Spring1PINAR TUŞ ERDEM
Details 2013-2014 Spring1EBRU ÇEREZCİOĞLU ÇAVUŞOĞLU


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
FBM 426 ENGLISH FOR HOTEL AND CATERING INDUSTRY - II 2 + 1 1 English 2014-2015 Spring
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer PINAR TUŞ ERDEM ptus@pau.edu.tr PAU A0210 %85
Goals To gain business English for hotel and catering industry.
Content Planning Work for Restaurant & Banquet Planning Work for Front Office Planning Work for House Keeping Preparation & Presentation Proces of Food & Beverage Bar snacks Buffet food Portion Control and Costing Rules for Food Handlers
Topics
WeeksTopics
1 Writing a CV, a cover letter. Attending an interview. Applying for a job.
2 Preparing and giving a presantation.
3 Comparing hotels and writing a hotel description.
4 Dealing with a complaint. Writing a letter of apology.
5 Solving an overbooking problem.
6 Taking a telephone booking. Replying an enquiry.
7 Taking messages.Sending text messages. Writing a formal letter.
8 Recommending sights. Describing an exhibition.
9 Writing an e-mail.
10 Giving advice on eating out.
11 Describing dishes. Taking an order.
12 Describing and recommending festival.
13 Exchanging hobbies.
14 Organising a three-day cruise.
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes