1. FIRST CYCLE - BACHELOR'S DEGREE
  2. SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT
  3. FOOD AND BEVERAGES MANAGEMENT DEPARTMENT
  4. 603 Food and Beverages Management
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
THM 209FRONT OFFICE APPLICATIONS3 + 03rd Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Course Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Understands organization plan of hotel and front office.
2Learns the tasks of employees working in this department and the functional relationship with the other departments.
3Learns foreign terms about front office.
4Understands the content and functions of documents used in front office.
5Possesses the technics of solving problems, giving information and orientation.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15PO 16PO 17
LO 00113245143213421321
LO 00254321232152132431
LO 00332131311313214212
LO 00421343221414323432
LO 00523432135313452153
Sub Total1313131612913121391514131214149
Contribution33332232323332332

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Assignments21224
Mid-terms11212
Final examination11414
Presentation / Seminar Preparation21224
Report / Project11414
Total Work Load

ECTS Credit of the Course





130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Fall2SERKAN BERTAN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
THM 209 FRONT OFFICE APPLICATIONS 3 + 0 2 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Prof. Dr. SERKAN BERTAN sbertan@pau.edu.tr Course location is not specified. %
Goals The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Topics
WeeksTopics
1 Lodging industry and classification
2 Hotel establishments
3 Front office and departments
4 Staff in front office
5 Staff in front office
6 The realionship between front office and other department
7 Concepts in front office
8 Front office documents
9 Front office documents
10 Check in Check out
11 Accounting
12 Understand the problem-solving techniques
13 Provide information in hotel establishments
14 Responsibilities and principles in hotels in unusual cases
Materials
Materials are not specified.
Resources
ResourcesResources Language
KEMAL KANTARCI VE M.ALTUĞ YÖRÜKOĞLU (1998). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO VE YÖNETİMİ, DETAY YAYINCILIK, 1. BASKI, ANKARA.Türkçe
MURAT EMEKSİZ VE MEDET YOLAL (2005). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, 1. BASIM, ANKARATürkçe
İRFAN MISIRLI (2001). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO TEKNİKLERİ VE UYGULAMALARI, DETAY YAYINCILIK, ANKARATürkçe
AYHAN GÖKDENİZ VE YAKUP DİNÇ (2003). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO OPERASYONLARI VE YÖNETİMİ (ÖRNEK ÖNBÜRO MODÜLLERİ), DETAY YAYINCILIK, 3. BASIM, ANKARA.Türkçe
BURHAN ŞENER, (2001).KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, ANKARA.Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes