1 | Defines the definition of quality and importance. |
2 | Explain the importance of the concept of Total Quality Management. |
3 | Makes comments about the ideas of Total Quality Management pioneers. |
4 | Indicates the importance of total quality culture. |
5 | Leadership, teamwork, kaizen, the concept of TQM concepts and defines the relationship between customer satisfaction. |
6 | ISO 9000 quality assurance system defines the process of organization. |
7 | TQM practices in Turkey and makes comments about the difficulties encountered. |