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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
OTO 212QUALITY CONTROL2 + 03rd Semester 

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective The purpose of this course in Total Quality Management approach to ensure understanding by students.
Course Content Definitions of quality and importance, the quality of the Historical Development, Total Quality Management concept, leading to TQM (Deming and Jura), leading to TQM (Crosby et al.), Total Quality Culture, senior management participation (leadership), Quality Circles (Team Work), Continuous improvement (Kaizen), Customer Satisfaction, Cost of TQM, ISO 9000:2001 Quality Assurance System, Turkey, TQM Practices and Challenges Facing.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Defines the definition of quality and importance.
2Explain the importance of the concept of Total Quality Management.
3Makes comments about the ideas of Total Quality Management pioneers.
4Indicates the importance of total quality culture.
5Leadership, teamwork, kaizen, the concept of TQM concepts and defines the relationship between customer satisfaction.
6ISO 9000 quality assurance system defines the process of organization.
7TQM practices in Turkey and makes comments about the difficulties encountered.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 001 4  5   3  55
LO 002 4  5   3  55
LO 003 4  5   3  55
LO 004 4  5   3  55
LO 005 4  5   3  55
LO 006 4  5   3  55
LO 007 4  5   3  55
Sub Total 28  35   21  3535
Contribution0400500030055

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)16232
Assignments5210
Mid-terms188
Final examination11010
Total Work Load

ECTS Credit of the Course






60

COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2013-2014 Fall1HİLMİ YAZICI
Details 2011-2012 Fall1ŞENOL OKAY
Details 2010-2011 Fall1ŞENOL OKAY
Details 2009-2010 Fall1ŞENOL OKAY
Details 2008-2009 Spring1ŞENOL OKAY
Details 2007-2008 Spring1ŞENOL OKAY
Details 2006-2007 Spring1ŞENOL OKAY
Details 2005-2006 Spring1ŞENOL OKAY


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
OTO 212 QUALITY CONTROL 2 + 0 1 Turkish 2013-2014 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
TEF A0213 %70
Goals The purpose of this course in Total Quality Management approach to ensure understanding by students.
Content Definitions of quality and importance, the quality of the Historical Development, Total Quality Management concept, leading to TQM (Deming and Jura), leading to TQM (Crosby et al.), Total Quality Culture, senior management participation (leadership), Quality Circles (Team Work), Continuous improvement (Kaizen), Customer Satisfaction, Cost of TQM, ISO 9000:2001 Quality Assurance System, Turkey, TQM Practices and Challenges Facing.
Topics
WeeksTopics
1 Definition and Importance of Quality
2 The Historical Development of quality
3 Total Quality Management concept
4 pioneers of TQM
5 Total Quality culture
6 Senior Management Participation (leadership)
7 Quality circles
8 Continuous improvement (Kaizen)
9 midterm exam
10 Customer Satisfaction
11 TQM costs
12 ISO 9000:2001
13 TQM Practices and Challenges in Turkey.
14 TQM Practices and Challenges in Turkey.
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes