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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ISLE 413TOTAL QUALITY MANAGEMENT3 + 07th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Course Content Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Defines the concept of quality
2Explains total quality management philosophy and culture
3Explains total quality management tools and techniques
4Discusses the formation of the quality of the human and process performance.
5Discusses total quality management practices

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12
LO 001214522324552
LO 002121254232542
LO 003125422542322
LO 004232123254232
LO 005232542325423
Sub Total81114171513151617191611
Contribution223333333432

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Hours for off-the-classroom study (Pre-study, practice)14456
Mid-terms11515
Final examination11717
Total Work Load

ECTS Credit of the Course






130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Fall1ESİN BARUTÇU


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ISLE 413 TOTAL QUALITY MANAGEMENT 3 + 0 1 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Prof. Dr. ESİN BARUTÇU esahin@pau.edu.tr İİBF AB117 %60
Goals The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Content Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Topics
WeeksTopics
1 The concept of management and manager, features, functions, objectives
2 The concept of management and manager, features, functions, objectives
3 The Concept of Quality, The Purposes of Quality and The Elements of Quality, Factors Affecting the Quality, Quality-Related Concepts
4 The Concept of Quality, The Purposes of Quality and The Elements of Quality, Factors Affecting the Quality, Quality-Related Concepts
5 The Concept of Total Quality Management (TQM)
6 General Characteristics of TQM,The Benefits and Objectives of TQM
7 TQM Philosophy and the Development of the standards
8 The Process of Implementation of TQM
9 The Pioneers of Quality
10 TQM Tools and Techniques I
11 TQM Tools and Techniques II
12 Quality Improvement Activties
13 Quality Management System, problems and solutions
14 Quality Time, Quality of Life
Materials
Materials are not specified.
Resources
ResourcesResources Language
Adnan ÇELİK,Toplam Kalite Yönetimi, Canan ÇETİN, Toplam Kalite YönetimiTürkçe
İsmail EFİL, Toplam Kalite Yönetimi, Mahmut TEKİN, Toplam Kalite YönetimiTürkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam50Final Exam
Midterm Exam50Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes