COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ISLE 413TOTAL QUALITY MANAGEMENT3 + 05th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Course Content Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Prerequisites No prerequisites.
Corequisite No corequisites.
Mode of Delivery Face to face

COURSE LEARNING OUTCOMES
1Defines the concept of quality
2Explains total quality management philosophy and culture
3Explains total quality management tools and techniques
4Discusses the formation of the quality of the human and process performance.
5Discusses total quality management practices

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12
LO 01113515554535
LO 02113515554535
LO 03555511144323
LO 04555511144323
LO 05555511144323
Sub Total17172125513132220191219
Contribution334513344424

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration14342
Hours for off-the-classroom study (Pre-study, practice)13339
Assignments11010
Mid-terms11313
Final examination12626
Total Work Load

ECTS Credit of the Course






130

5

COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2018-2019 Fall1ESİN BARUTÇU

Course Details
Course Code:  ISLE 413 Course Title:  TOTAL QUALITY MANAGEMENT
L+P Hour : 3 + 0   Course Code : 1   Language Of Instruction: Turkish Course Semester :  2018-2019 Fall
Course Coordinator :  ASSOCIATE PROFESSOR ESİN BARUTÇU E-Mail:  esahin@pau.edu.tr, Phone Number :  296 2682,
Course Location İİBF C0105,
Goals : The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Content : Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Attendance : %70
Topics
WeeksTopics
1 The Concept of Quality
2 The Purposes of Quality and The Elements of Quality
3 The Factors Affecting the Quality, Quality-Related Concepts
4 The Concept of Total Quality Management (TQM)
5 General Characteristics of TQM,The Benefits and Objectives of TQM
6 TQM Philosophy and the Development of the standards
7 The Process of Implementation of TQM
8 The Pioneers of Quality
9 TQM Tools and Techniques I
10 TQM Tools and Techniques II
11 Quality Improvement Activties
12 Quality Management System
13 Quality Culture, TQM and Ethics
14 Quality Time, Quality of Life
Materials
Materials are not specified.
Resources
ResourcesResources Language
Çelik, Adnan (2010).Toplam Kalite Yönetimi, 2.b., Gazi Kitabevi Tic. Ltd.Şti., Ankara.Türkçe
Bayrak, Sabahat; Göncüoğlu, Hasan (2001). Toplam Kalite Yönetimi ve Uygulanabilirliğine Yönelik Denizli İlinde Bir Araştırma, Beta Basım A.Ş., İstanbul.Türkçe
Efil, İsmail (2010).Toplam Kalite Yönetimi, Dora Basım Yayım Dağıtım, Bursa.Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes