1. SHORT CYCLE - ASSOCIATE'S DEGREE
  3. SECRETARIAL AND OFFICE SERVICES DEPARTMENT
  4. 749 CALL CENTER SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ISG 233TOTAL QUALITY MANAGEMENT3 + 03rd Semester3

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Elective
Course Objective The purpose of the course, the organization of human resources in the business environment flasher is an understanding of effective management techniques. In this context, the organization of the human function and human resource management systems, procedures and activities within the scope of the evaluation, such as ethical practices during the administration of workers in the framework of the area will better understand the function. Strategic human resource management, globalization, performance evaluation, training, employee motivation, reward techniques, change management and flexibility within the scope of the course topics will be discussed.
Course Content Definition of Human Resource Management, scope, importance and place in the organizational structure, personnel management, human resource management functions of the underlying; job analysis and job design, human resources planning, human resources, supply process, performance evaluation system, wage concept; wage systems, job evaluation, job security and employee health, the manager's characteristics; operating principles, corporate culture and human resources are processed in the new formations.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Learn the requirements of ISO 9001:2008 QMS standard
2Criteria of the EFQM excellence model to learn
3Learn the human resource practices
4Distinguish human resource practices
5Taking into account different organizational structure, human resources policies distinguish
6Know the management practices in different cultures
7Be aware of recent developments in human resources
8Depending on the nature of different human resource practices labor Knows

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 001   5 5    5  
LO 002   5 5    5  
LO 003   5 5    5  
LO 004   5 5    5  
LO 005   4 4    5  
LO 006   5 5    5  
LO 007   5 5    5  
LO 008   4 5    5  
Sub Total   38 39    40  
Contribution0005050000500

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Hours for off-the-classroom study (Pre-study, practice)14114
Mid-terms11111
Final examination11111
Total Work Load

ECTS Credit of the Course





78

3
COURSE DETAILS
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 Course TermNoInstructors
Details 2019-2020 Fall1FATMA ÖZGE ÖZGEN ÖNEY


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ISG 233 TOTAL QUALITY MANAGEMENT 3 + 0 1 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer FATMA ÖZGE ÖZGEN ÖNEY fozgen@pau.edu.tr ACMYO A0102 %70
Goals The purpose of the course, the organization of human resources in the business environment flasher is an understanding of effective management techniques. In this context, the organization of the human function and human resource management systems, procedures and activities within the scope of the evaluation, such as ethical practices during the administration of workers in the framework of the area will better understand the function. Strategic human resource management, globalization, performance evaluation, training, employee motivation, reward techniques, change management and flexibility within the scope of the course topics will be discussed.
Content Definition of Human Resource Management, scope, importance and place in the organizational structure, personnel management, human resource management functions of the underlying; job analysis and job design, human resources planning, human resources, supply process, performance evaluation system, wage concept; wage systems, job evaluation, job security and employee health, the manager's characteristics; operating principles, corporate culture and human resources are processed in the new formations.
Topics
WeeksTopics
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Materials
Materials are not specified.
Resources
ResourcesResources Language
İNSAN KAYNAKLARI YÖNETİMİ PROF.DR.ŞERİF ŞİMŞEK,DOÇ.DR.H.SERDAR ÖGETürkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes