1. SHORT CYCLE - ASSOCIATE'S DEGREE
  3. SECRETARIAL AND OFFICE SERVICES DEPARTMENT
  4. 749 CALL CENTER SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
BYA 203VOCATIONAL FOREIGN LANGUAGE-I4 + 03rd Semester5

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective With this course, student, foreign languages, vocational and skill development of applications intended to gain information about how it is done.
Course Content Phone calls, note taking, text reading, writing, text correction, commercial correspondence, standard articles, language differences, Idioms, Face-to-face interview
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1on the phone to make calls in foreign languages
2write in a foreign language
3make professional correspondence
4Face to face interviews

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 001    5   55   
LO 002    5   55   
LO 003    5   55   
LO 004    5   55   
Sub Total    20   2020   
Contribution0000500055000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14456
Hours for off-the-classroom study (Pre-study, practice)14456
Mid-terms199
Final examination199
Total Work Load

ECTS Credit of the Course





130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Fall2HÜLYA DÖKMECİ
Details 2019-2020 Fall2SENEM TÜFEKÇİ


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
BYA 203 VOCATIONAL FOREIGN LANGUAGE-I 4 + 0 2 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer SENEM TÜFEKÇİ stufekci@pau.edu.tr ACMYO A0305 %70
Goals With this course, student, foreign languages, vocational and skill development of applications intended to gain information about how it is done.
Content Phone calls, note taking, text reading, writing, text correction, commercial correspondence, standard articles, language differences, Idioms, Face-to-face interview
Topics
WeeksTopics
1 Introduce yourself
2 Phone calls
3 Writing e-mail
4 Direction
5 Job Interview
6 Job Interview
7 Note taking
8 Note taking
9 Mid-term
10 Language differences
11 Commercial correspondence
12 Commercial correspondence
13 Preparing resume
14 Preparing resume
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes