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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
BANS 209CONSUMER BANKING AND CUSTOMER RELATIONS2 + 03rd Semester3

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective The students are informed about the retail banking operations
Course Content personal loans, credit cards, term and demand deposits applications
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Students learn in a wide range of retail banking operations
2Are analyzed in the light of current developments in the banking sector

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14
LO 001 32           
LO 002 333          
Sub Total 653          
Contribution03320000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Hours for off-the-classroom study (Pre-study, practice)8216
Assignments6212
Mid-terms11010
Final examination11212
Total Work Load

ECTS Credit of the Course






78

3
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Fall1İBRAHİM ERSİN TURGUT
Details 2019-2020 Fall1İBRAHİM ERSİN TURGUT


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
BANS 209 CONSUMER BANKING AND CUSTOMER RELATIONS 2 + 0 1 Turkish 2019-2020 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer İBRAHİM ERSİN TURGUT ieturgut@pau.edu.tr BUMYO B0002 %70
Goals The students are informed about the retail banking operations
Content personal loans, credit cards, term and demand deposits applications
Topics
WeeksTopics
1 introduction
2 General Organizational Structure of the Bank
3 General Structure of Retail Banking location description,
4 Retail Banking in general structure, the other lines of business, corporate, its relationship with business units.
5 Introduction to Personal Loans, giving general information about the products
6 Consumer loans, terms of use credits with the application until receipt of the processes explaining the process of
7 Vehicle Loans promotion. Completion of all the processes to the point of receipt of the application the loan disbursement. Regulation of relations with its dealers, considerations
8 midterm
9 Introduction Overdraft account. Explanation of the different characteristics of other loans.
10 Explanation of distribution channels related to loans. To provide information on what remedies how the process works.
11 Explanation of distribution channels related to loans. To provide information on what remedies how the process works.
12 Housing loans products, introducing basic knowledge. Utilization Considerations in the period up to the application handling. Regulation of property relations with companies and construction companies.
13 Deposits in Banks give general information about the source side of the most important product of the deposits to the bank system
14 repeat
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam50Final Exam
Midterm Exam50Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes