PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
SHU 206	ORGANIZATIONAL COMMUNICATIONS IN AVIATION OPERATIONS	3 + 0	4th Semester	4

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Compulsory
Course Objective	The aim of this course is to enable learners to acquire information in effective communication with customers in organizational communication.
Course Content	Factors affecting the importance of effective communication in social life; organizational and communication structure of travel businesses; the importance of organizational communication, vertical - horizontal communication channels and factors affecting communication in these channels; effective communication with customers in organizational communication.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

18	Being able to communicate and use in-house and out-of-office human-focused communication skills

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10
LO 018	1	2	5	1	2	5	5	4	1	3
Sub Total	1	2	5	1	2	5	5	4	1	3
Contribution	1	2	5	1	2	5	5	4	1	3

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	26	4	104
Total Work Load ECTS Credit of the Course			104 4

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
SHU 206	ORGANIZATIONAL COMMUNICATIONS IN AVIATION OPERATIONS	3 + 0	1	Turkish	2023-2024 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Lecturer ASLI MANAV	amanav@pau.edu.tr		BOMYO A0006	%60

Goals		The aim of this course is to enable learners to acquire information in effective communication with customers in organizational communication.
Content		Factors affecting the importance of effective communication in social life; organizational and communication structure of travel businesses; the importance of organizational communication, vertical - horizontal communication channels and factors affecting communication in these channels; effective communication with customers in organizational communication.

Topics

Weeks	Topics
1	The Concept of Organizational and Organizational Communication
2	The Concept of Communication, Functions and Elements of Communication
3	Types and Forms of Communication
4	Models of Organizational Communication
5	The Functioning of Organizational Communication
6	Organizational Communication Barriers and Their Elimination
7	Ways to Improve Organizational Communication
8	Organizational Culture and Communication
9	Examples of Written communication in Organizations
10	Technical Communication in Organizations / Information Technologies and Organizational Communication
11	Ethics of Communication
12	Effective Speaking and Listening
13	Individual and Personality within the Organization
14	General Review

Materials

Materials are not specified.

Resources

Resources	Resources Language
Adair, J. (2006). Efe İletişim . Ömer Çolakoğlu (çev.). İstanbul: Babıali Kültür Yayıncılık.	Türkçe
Dökmen, Ü.. (2005). İletişim Çatışmaları ve Empati . İstanbul: Sistem Yayıncılık.	Türkçe
Eren, E. (2004). Örgütsel Davranış ve Yönetim Psikolojisi (8. Baskı). İstanbul: Beta Yayınları.	Türkçe
Tutar, H. (2009). Örgütsel İletişim . Ankara: Seçkin Yayıncılık.	Türkçe
Çağlar, İ. (2016) Örgütsel İletişim Süreci. İçinde (Der.) İrfan Çağlar ve Sabiha Kılıç, Genel, Teknik ve Etkili İletişim. 2. Baskı. Ankara: Nobel.	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student