PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
SHU 108	PASSENGER SERVICES	3 + 0	2nd Semester	6

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Compulsory
Course Objective	The aim of this course is to enable the learners to learn about transactions such as ticket and ticket types, check-in and boarding.
Course Content	Passenger services, terminology, ticket and ticket types, check-in, boarding and arrival procedures, passport and visa transactions, lost baggage transactions, excess baggage transactions, special passenger and passenger procedures, communication procedures, radio communication, sitatex messages, functional relations between passengers, responding to passengers' wishes and complaints and problem solving.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

9	To be able to use initiative, to be able to make scientific confidence about his / her field, to gain creativity skills, to have effective oral and written communication skills, to make written and oral presentations

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10
LO 009	5	5	3	2	2	5	4	3	3	1
Sub Total	5	5	3	2	2	5	4	3	3	1
Contribution	5	5	3	2	2	5	4	3	3	1

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	26	6	156
Total Work Load ECTS Credit of the Course			156 6

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
SHU 108	PASSENGER SERVICES	3 + 0	1	Turkish	2023-2024 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Lecturer ASLI MANAV	amanav@pau.edu.tr		BOMYO A0005	%60

Goals		The aim of this course is to enable the learners to learn about transactions such as ticket and ticket types, check-in and boarding.
Content		Passenger services, terminology, ticket and ticket types, check-in, boarding and arrival procedures, passport and visa transactions, lost baggage transactions, excess baggage transactions, special passenger and passenger procedures, communication procedures, radio communication, sitatex messages, functional relations between passengers, responding to passengers' wishes and complaints and problem solving.

Topics

Weeks	Topics
1	ACCESS TO PASSENGER SERVICES AND PRIORITIES IN PASSENGER SERVICES
2	DUTIES AND FEATURES WITHIN PASSENGER SERVICES
3	TYPES OF FLIGHTS
4	PASSENGER CATEGORIES
5	RESERVATION
6	CHECK-IN AND BOARDING PROCEDURES
7	PASSENGER AND LUGGAGE TRAFFIC MANAGEMENT
8	CATERING / SERVICE
9	AIRPORT GROUND SERVICES - PASSENGER SERVICES RELATIONS
10	PASSENGER SERVICES AND TERMINALS
11	INTERPERSONAL COMMUNICATION IN PASSENGER SERVICES
12	TEAM RESOURCES MANAGEMENT
13	FACTORS CAUSED FAILURE IN PASSENGER SERVICES
14	TRAINING IN PASSENGER SERVICES

Materials

Materials are not specified.

Resources

Resources	Resources Language
KOLDAŞ, H. (2006) Havacılık Kazalarından İnsan Faktörünün Analizi	Türkçe
SİVİL HAVACILIK GENEL MÜDÜRLÜĞÜ, (1996), Havaalanları Yer Hizmetleri Yönetmeliği	Türkçe
SİVİL HAVACILIK GENEL MÜDÜRLÜĞÜ, (2005), Uçucu Ekip Uçuş Görev ve Dinlenme Süreleri ile Uygulama Esasları Talimatı	Türkçe
SİVİL HAVACILIK GENEL MÜDÜRLÜĞÜ, (2013) Yolcu Hizmetleri	Türkçe
YAĞCI, K.,AKDAĞ, G.,AKYURT,H. (2014) Havayolu Taşımacılığı, Havayolu Ulaşımı ve Örnek Amadeus Sistem Uygulamaları	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student