Weeks | Topics |
1 |
The concept of customer relationship
|
2 |
New dimensions of customer relationships
|
3 |
Connect with customers
|
4 |
Customer service
|
5 |
customer acquisition and holding
|
6 |
Customer complaints
|
7 |
Acquisition of lost customers
|
8 |
Focus group interviews
|
9 |
Advisory panels
|
10 |
Customer relations survey
|
11 |
The creation of a customer-focused culture in business
|
12 |
Customer-oriented exchange methods
|
13 |
Examples and Applications
|
14 |
Examples and Applications
|