1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. KALE VOCATIONAL SCHOOL
  3. TRAVEL-TOURISM AND ENTERTAINMENT DEPARTMENT
  4. 773 TOURISM AND VOYAGE SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITSH 220QUALITY MANAGEMENT SYSTEMS2 + 04th Semester4

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Elective
Course Objective İt is aimed to gain the ability to apply quality management systems
Course Content Quality concept, standart and standardization, importance of standarts in service sector, management standarts, enviroment standarts, quality management models, strategic management
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1preparing infrastructure of quality management system
2Implies quality standarts

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15
LO 0013    2 3       
LO 0023   23         
Sub Total6   25 3       
Contribution300013020000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Assignments11212
Mid-terms12020
Final examination13030
Report / Project11414
Total Work Load

ECTS Credit of the Course





104

4
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2014-2015 Spring1BEKİR AKYÜREK
Details 2012-2013 Spring2AYÇA KARAHAN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITSH 220 QUALITY MANAGEMENT SYSTEMS 2 + 0 1 Turkish 2014-2015 Spring
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer BEKİR AKYÜREK bakyurek@pau.edu.tr Course location is not specified. %60
Goals İt is aimed to gain the ability to apply quality management systems
Content Quality concept, standart and standardization, importance of standarts in service sector, management standarts, enviroment standarts, quality management models, strategic management
Topics
WeeksTopics
1 The concept of quality
2 standards and standardization
3 The importance of manufacturing and service sector of the standard
4 The quality and standards of management
5 environmental standards
6 quality management system
7 models of quality management system
8 midterm
9 strategic management
10 strategic management process
11 participate in government
12 process management system
13 resource management system
14 EFQM Excellence Model
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes