1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. KALE VOCATIONAL SCHOOL
  3. TRAVEL-TOURISM AND ENTERTAINMENT DEPARTMENT
  4. 773 TOURISM AND VOYAGE SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITSH 109GUEST COMMUNICATION2 + 01st Semester3,5

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective It is aimed to gain the ability to communicate with guests.
Course Content Basic concepts of communication, communication types, communicating abilities in organisations and groups, communication barrier, importance ofwritten, oral, non verbal communication.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Using communication techniques
2communicating with guest
3Learning to overcome communication barriers

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15
LO 0013  51  1       
LO 0022  43          
LO 0031  52          
Sub Total6  146  1       
Contribution200520000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Mid-terms11212
Final examination11818
Presentation / Seminar Preparation11313
Report / Project12020
Total Work Load

ECTS Credit of the Course





91

3,5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Fall1ERCAN TUTAN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITSH 109 GUEST COMMUNICATION 2 + 0 1 Turkish 2023-2024 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer ERCAN TUTAN etutan@pau.edu.tr KMYO A0301 KMYO A0302 %
Goals It is aimed to gain the ability to communicate with guests.
Content Basic concepts of communication, communication types, communicating abilities in organisations and groups, communication barrier, importance ofwritten, oral, non verbal communication.
Topics
WeeksTopics
1 Basic concepts of communication
2 process of communication
3 the functioning of the communication
4 communication types
5 Distorting barriers to communication and constructive
6 To overcome the barriers of communication and effective communication
7 forms of communication
8 models of communication
9 organizational communication
10 Processing models of organizational communication
11 Information systems and communications
12 Guest expectations
13 Guest to guest communication and Effective Communication
14 Guest Complaints
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes