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SECOND CYCLE - MASTER'S DEGREE
THE GRADUATE SCHOOL OF SOCIAL SCIENCES
TOURISM MANAGEMENT DEPARTMENT
2311 TOURISM MANAGEMENT
Course Information
Course Learning Outcomes
Course's Contribution To Program
ECTS Workload
Course Details
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COURSE INFORMATION
Course Code
Course Title
L+P Hour
Semester
ECTS
TRZM 510
QUALITY MANAGEMENT IN TOURISM OPERATIONS
3 + 0
2nd Semester
6
COURSE DESCRIPTION
Course Level
Master's Degree
Course Type
Elective
Course Objective
-
Course Content
-
Prerequisites
No the prerequisite of lesson.
Corequisite
No the corequisite of lesson.
Mode of Delivery
Face to Face
COURSE LEARNING OUTCOMES
1
-
COURSE'S CONTRIBUTION TO PROGRAM
PO 01
PO 02
PO 03
PO 04
PO 05
PO 06
PO 07
PO 08
PO 09
PO 10
LO 001
Sub Total
Contribution
0
0
0
0
0
0
0
0
0
0
ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
Activities
Quantity
Duration (Hour)
Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)
14
3
42
Mid-terms
1
15
15
Final examination
1
22
22
Report / Project
1
77
77
Total Work Load
ECTS Credit of the Course
156
6
COURSE DETAILS
Select Year
All Years
2022-2023 Spring
2021-2022 Spring
2018-2019 Spring
Course Term
No
Instructors
Details
2022-2023 Spring
1
MUHAMMET EMİN SOYDAŞ
Details
2021-2022 Spring
1
MUHAMMET EMİN SOYDAŞ
Details
2018-2019 Spring
1
KAMİL YAĞCI
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Course Details
Course Code
Course Title
L+P Hour
Course Code
Language Of Instruction
Course Semester
TRZM 510
QUALITY MANAGEMENT IN TOURISM OPERATIONS
3 + 0
1
Turkish
2022-2023 Spring
Course Coordinator
E-Mail
Phone Number
Course Location
Attendance
Assoc. Prof. Dr. MUHAMMET EMİN SOYDAŞ
mesoydas@pau.edu.tr
TUR A0209
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Goals
-
Content
-
Topics
Weeks
Topics
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Materials
Materials are not specified.
Resources
Resources
Resources Language
Tütüncü, Özkan (2009) Ağırlama hizmetlerinde kalite sistemleri, Detay yayıncılık, Ankara
Türkçe
Gedik, h. (2017) Hizmetlerin pazarlanmasında hizmet kalitesinin önemi, gazi kitab evi, Ankara
Türkçe
Course Assessment
Assesment Methods
Percentage (%)
Assesment Methods Title
Final Exam
50
Final Exam
Midterm Exam
50
Midterm Exam
L+P:
Lecture and Practice
PQ:
Program Learning Outcomes
LO:
Course Learning Outcomes
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Home Page
About University
Name And Address
Acedemic Authorities
General Discription
Academic Calendar
General Admission Requirements
Recognition of Prior Learning
General Registration Procedures
ECTS Credit Allocation
Academic Guidance
Information For Students
Cost Of Living
Accommodation
Meals
Medical Facilities
Facilities for Special Needs Students
Insurance
Financial Support for Students
Student Affairs
Learning Facilities
International Programs
Language Courses
Internships
Sports Facilities and Leisure Activities
Student Associations
Practical Information for Mobile Students
Degree Programmes