COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
REH 206QUALITY MANAGEMENT IN SERVICE INDUSTRY3 + 04th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective Analyizing the concept and content of quality in all dimensions.
Course Content 1- The importance of quality 2- Quality management and approaches 3- Unique features of tourism managements in quality management 4- Implementing quality tools in work places 5- Independent work, written report, ability of presentation
Prerequisites No prerequisites.
Corequisite No corequisites.
Mode of Delivery Face to face

COURSE LEARNING OUTCOMES
1Solving problems related to total quality
2• Describing the tools of total quality management
3Practice the model in other areas

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10
LO 01          
LO 02          
LO 03          
Sub Total          
Contribution0000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration15345
Assignments22040
Mid-terms11515
Final examination13030
Total Work Load

ECTS Credit of the Course






130

5

COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2019-2020 Spring1KAMİL YAĞCI

Course Details
Course Code:  REH 206 Course Title:  QUALITY MANAGEMENT IN SERVICE INDUSTRY
L+P Hour : 3 + 0   Course Code : 1   Language Of Instruction: Turkish Course Semester :  2019-2020 Spring
Course Coordinator :  ASSOCIATE PROFESSOR KAMİL YAĞCI E-Mail:  kyagci@pau.edu.tr, Phone Number :  296 7456,
Course Location TUR A0207,
Goals : Analyizing the concept and content of quality in all dimensions.
Content : 1- The importance of quality 2- Quality management and approaches 3- Unique features of tourism managements in quality management 4- Implementing quality tools in work places 5- Independent work, written report, ability of presentation
Attendance : %70
Topics
WeeksTopics
1 The historical development of quality
2 Basic concepts related to quality
3 The objectives of Total Quality Management
4 Basic concepts of quality
5 TQM tools
6 Quality Assurance Systems
7 ISO 9000 QMS
8 ISO 14001 QMS
9 ISO 18001 QMS
10 Applications of quality assurance systems and quality control to the production and service sector
11 Applications of quality assurance systems and quality control to the production and service sector
12 Applications of quality assurance systems and quality control to the production and service sector
13 Applications of quality assurance systems and quality control to the production and service sector
14 Applications of quality assurance systems and quality control to the production and service sector
Materials
Materials are not specified.
Resources
ResourcesResources Language
AĞIRLAMA HİZMETLERİNDE KALİTE SİSTEMLERİ (Özkan TÜTÜNCÜ)Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes
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