COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
OTOM 405SERVICE MANAGEMENT TRAINING0 + 07th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective Providing information on after-sales services and gaining these skills.
Course Content After-sales service organization, customer relations, service consultancy.
Prerequisites No prerequisites.
Corequisite No corequisites.
Mode of Delivery Face to face

COURSE LEARNING OUTCOMES
1Can do the organization of after-sales service
2can provide the Customer relationship
3Can do the service consultanting

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11
LO 01           
LO 02           
LO 03           
Sub Total           
Contribution00000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Presentation / Seminar Preparation11212
Report / Project12020
Practice (Lab, Professional Skills)14798
Total Work Load

ECTS Credit of the Course






130

5

COURSE DETAILS
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This course is not available in selected semester.

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes
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