COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
MBM 208TOTAL QUALITY MANAGEMENT2 + 08th Semester3

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Course Content Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.
Prerequisites No prerequisites.
Corequisite No corequisites.
Mode of Delivery Face to face

COURSE LEARNING OUTCOMES
1Understand quality concepts, the dimensions and factors of quality and define companies quality
2Understand quality gurus and their contribution to quality and implement their principles
3Understand Total Quality Management and its principles and implement them on company
4Define departments and staffs responsibilities regarding quality in an organization
5Calculate quality cost
6Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement
7Understand EFQM excellence model and self-assessment topics.

COURSE'S CONTRIBUTION TO PROGRAM
Data not found.

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration14228
Mid-terms12020
Final examination13030
Total Work Load

ECTS Credit of the Course






78

3

COURSE DETAILS
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L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes
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