PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
MBM 208	TOTAL QUALITY MANAGEMENT	2 + 0	8th Semester	3

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Elective
Course Objective	To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Course Content	Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Understand quality concepts, the dimensions and factors of quality and define companies quality
2	Understand quality gurus and their contribution to quality and implement their principles
3	Understand Total Quality Management and its principles and implement them on company
4	Define departments and staffs responsibilities regarding quality in an organization
5	Calculate quality cost
6	Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement
7	Understand EFQM excellence model and self-assessment topics.

COURSE'S CONTRIBUTION TO PROGRAM

Data not found.

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Mid-terms	1	20	20
Final examination	1	30	30
Total Work Load ECTS Credit of the Course			78 3

COURSE DETAILS

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L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student