Weeks | Topics |
1 |
Introduction to service business and management.
|
2 |
Introduction to service business and management, vision and mission.
|
3 |
Management functions and techniques.
|
4 |
Management functions and techniques, problem solving, performance.
|
5 |
System and human, management in service.
|
6 |
Relations with employees and leadership.
|
7 |
Service systems.
|
8 |
Performance management.
|
9 |
MID-THERM EXAM
|
10 |
Service economy.
|
11 |
Marketing management and policies.
|
12 |
Marketing management and policies, competition strategies.
|
13 |
Project presentations.
|
14 |
Project presentations.
|