PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
MTMM 234	TOTAL QUALITY MANAGEMENT	2 + 0	4th Semester	3

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Compulsory
Course Objective	To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Course Content	Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Understand quality concepts, the dimensions and factors of quality and define companies quality
2	Understand quality gurus and their contribution to quality and implement their principles

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14
LO 001	1	2	3	4	5	5	1	2	3	4	4	2	1	1
LO 002
Sub Total	1	2	3	4	5	5	1	2	3	4	4	2	1	1
Contribution	1	1	2	2	3	3	1	1	2	2	2	1	1	1

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Hours for off-the-classroom study (Pre-study, practice)	14	1	14
Assignments	7	3	21
Mid-terms	1	7	7
Final examination	1	8	8
Total Work Load ECTS Credit of the Course			78 3

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
MTMM 234	TOTAL QUALITY MANAGEMENT	2 + 0	1	Turkish	2023-2024 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Assoc. Prof. Dr. GONCA ŞİMŞEK GÜNDÜZ	gsimsek@pau.edu.tr		TEK A0102	%70

Goals		To give students the understanding of Total Quality Management (TQM) and teach them to implement it in a company
Content		Competition and quality concepts, history of quality, quality gurus, philosophy and principles of TQM, quality culture in companies, and responsibilities in activities, continuous improvement (kaizen), Quality costs, suppliers in TQM, EFQM excellence model, self-assessment, TS-EN-ISO 9000:2008 Quality Management Systems.

Topics

Weeks	Topics
1	Quality, concepts related to quality and components of quality
2	Total quality management
3	Necessary stages in achieving quality, factors affecting quality
4	Quality costs
5	Quality management system, quality planning
6	Quality in our country, elements of competition
7	Quality control
8	Midterm
9	Quality control application
10	Quality assurance
11	Quality and management techniques
12	Quality and management techniques
13	Standardization, certification and quality awards
14	Standardization, certification and quality awards

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	50	Final Exam
Midterm Exam	50	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student