1. FIRST CYCLE - BACHELOR'S DEGREE
  2. SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT
  3. FOOD AND BEVERAGES MANAGEMENT DEPARTMENT
  4. 603 Food and Beverages Management
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
THM 430COMMUNICATION SKILLS II2 + 18th Semester2

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective The purpose of this course is to gain communication skills for tourism industry.
Course Content Communication in writing Negotiation, Persuasion and Influence Difficult Communication Situations Understanding Others Better
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1The purpose of this course is to gain communication skills for tourism industry.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15PO 16PO 17
LO 00111111111111111111
Sub Total11111111111111111
Contribution11111111111111111

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Mid-terms144
Final examination166
Total Work Load

ECTS Credit of the Course





52

2
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2014-2015 Spring1NACİ POLAT
Details 2013-2014 Spring1SVETLANA ÇAPAR


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
THM 430 COMMUNICATION SKILLS II 2 + 1 1 English 2014-2015 Spring
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Prof. Dr. NACİ POLAT nacip@pau.edu.tr PAU A0208 %
Goals The purpose of this course is to gain communication skills for tourism industry.
Content Communication in writing Negotiation, Persuasion and Influence Difficult Communication Situations Understanding Others Better
Topics
WeeksTopics
1 Choosing the Right Site
2 Planning Your Development
3 During Construction
4 Getting Open
5 Motivating the Operational Team
6 Satisfying Your Guests
7 Circle of focus
8 Marketing Communication
9 Communication Training
10 Controlling the Assets
11 Seven tips to Go
12
13
14
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes