| 1 | Understands organization plan of hotel and front office. |
| 2 | Learns the tasks of employees working in this department and the functional relationship with the other departments. |
| 3 | Learns foreign terms about front office. |
| 4 | Understands the content and functions of documents used in front office. |
| 5 | Possesses the technics of solving problems, giving information and orientation. |