PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
THM 209	FRONT OFFICE APPLICATIONS	3 + 0	3rd Semester

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Compulsory
Course Objective	The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Course Content	Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Understands organization plan of hotel and front office.
2	Learns the tasks of employees working in this department and the functional relationship with the other departments.
3	Learns foreign terms about front office.
4	Understands the content and functions of documents used in front office.
5	Possesses the technics of solving problems, giving information and orientation.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14
LO 001	4	5	4	5	4	5	4	5	4	5	4	5	4	5
LO 002	4	5	4	5	5	5	5	5	5	5	5	5	5	5
LO 003	5	4	4	4	4	5	5	5	5	5	5	5	5	5
LO 004	5	5	5	5	5	5	5	5	5	5	5	5	5	5
LO 005	4	5	4	4	4	4	4	4	4	4	4	4	4	4
Sub Total	22	24	21	23	22	24	23	24	23	24	23	24	23	24
Contribution	4	5	4	5	4	5	5	5	5	5	5	5	5	5

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Hours for off-the-classroom study (Pre-study, practice)	2	10	20
Assignments	2	15	30
Mid-terms	1	20	20
Final examination	1	20	20
Report / Project	1	24	24
Total Work Load ECTS Credit of the Course			156

COURSE DETAILS

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L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student