Weeks | Topics |
1 |
Quality and general terms
|
2 |
Inspection, quality control, quality assurance, total quality management (TQM)
|
3 |
Customer Focus
|
4 |
Participation, Leadership
|
5 |
continuous Improvement
|
6 |
Study Team
|
7 |
7 vehicles (simple problem-solving techniques)
|
8 |
7 vehicles (simple problem-solving techniques)
|
9 |
process Management
|
10 |
quality gurus
|
11 |
Culture of Quality, Quality Organizational Structure
|
12 |
TQM Implementation Steps
|
13 |
Cost of Quality (unemployment), the EFQM Model
|
14 |
TS-EN-ISO 9000:2000 Quality Management System Standard, ISO 14000.
|