1 | Customer definition and classification |
2 | Product/Service definition and classification |
3 | Defining customer access channels |
4 | Process definition |
5 | Process hierarchy definitions |
6 | Definitions of process types |
7 | Process modeling techniques |
8 | Process-based performance management |
9 | Residual risk calculations as a result of process-based risk management and control definitions |
10 | Ability to simulate at a basic level for process improvement system |
11 | To be able to make improvement suggestions by simulation before the improvement is realized |
12 | To be able to make fiction in order to reach the data that should be taken as reference for all these items |
13 | In addition, to be able to identify, analyze and prioritize the necessary focus areas for digital transformation with this systematic |