Weeks | Topics |
1 |
Concept and Characteristics of Customer Relations
|
2 |
Customer Satisfaction and Customer Loyalty
|
3 |
Communication
|
4 |
Service Quality
|
5 |
Service And Customer Service
|
6 |
Strategic Approach İn Customer Relations
|
7 |
Customer Complaints
|
8 |
Gaining Lost Customers
|
9 |
Customer Relations Survey
|
10 |
Customer-Focused Change Methods
|
11 |
CRM Programları ve Uygulamaları
|
12 |
E-CRM
|
13 |
Strategic Approach in Customer Relations
|
14 |
Customer Relations Planning and Implementation Process
|